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Infographic DMA The Customer Loyalty Landscape in 2018

The Customer Loyalty Landscape in 2018

Loyalty can’t be bought. Gaining loyalty requires patience from brands and customers, who know they have the upper hand.

But what does it really mean to be loyal? What makes consumers genuinely loyal to brands?

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Discover answers to questions such as: 

  • What makes you loyal to your favorite brand? 
  • -What are the key emotion-led drivers you need to be investing in?