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Webinar Turning Customers into Brand Advocates, Earning Loyalty in the Digital Age

Turning Customers into Brand Advocates, Earning Loyalty in the Digital Age

In October 2021, the Reuters Events: Customer Service & Experience 2021 Conference featured an insightful virtual panel discussion between industry executives on the end-to-end buyer journey.

Panelists covered the process from attracting and acquiring the customer, to engaging them with an effective omni-channel strategy, to conversion and post-purchase care. How can we refine experiences using customer feedback and ultimately, develop loyal brand advocates?

Watch Webinar

Webinar Snap shot

Speakers:

  • Mike Kuenne, SVP & Chief Customer Experience Officer, Extended Stay America
  • Clairy Moraitou, Global Head of Consumer Insights & Analytics, Zurich Insurance
  • Sarah Kleinman, VP Digital Commerce & Experience, The North Face
  • Shellie Vornhagen, CXO, Emplifi

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