Sharing Identity to Foster Customer LoyaltyExcellent service is a key to earning loyal customers. However, it is only one part of the equation, other forces are often at play.
The development of an identity that customers wish to share may be one of the best ways for both to stand out from the crowd. This shared identity can create formidable bonds that can help brand weather the ups and downs in customer relationships. Download this eBook for practical advice, examples and simple steps to use shared identity and customer service communities to boost loyalty.
Report Snap Shot
“77% of consumers prefer to purchase from companies that demonstrate community responsibility.”
Union+Webster’s In Good Company: the Value of Conscious Consumers