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Report Squareup: Future of Customers

Future of Customers

Restaurants are attracting customers with retail items, automations, and unique experiences.

Consumers today are returning to an in-store shopping experience, with 63% of respondents saying they typically shop in-store, while an average of 36% make their monthly retail purchases online. The majority (52%) of in-store shoppers say the physical retail space is a deciding factor when visiting somewhere new.

Report Snap Shot

  • Businesses are using AI for improved online and in-store shopping
  • Customers are open to automated customer service if it streamlines operations
  • Retailers are leveraging AI to improve customer experience