10 Plays You Must Learn to Get In, Stay In and Win BigWin the digital commerce game with these top 10 digital platform plays.
Digital Commerce is a hard game to win. With 86% of buyers paying more for a better customer experience and only 1% of customers feeling that their expectations are truly met, it’s more important than ever to understand how to get in, and stay in, your customer’s good books!
Report Snap Shot
- 67% of consumers cite bad experiences as reason for churn.
- 86% buyers will pay more for a better customer experience
- 74% of marketers say targeted personalisation increases engagement