We Value Your Privacy

We use technology such as cookies on our website, and through our partners, to personalize content and ads, provide social media features, and analyse our traffic. To find out more, read our privacy policy and Cookie Policy. Please also see our Terms and Conditions of Use. By accepting these terms you agree to your information being processed by Inbox Insight, its Partners or future partners, that you are over 18, and may receive relevant communications through this website, phone, email and digital marketing. For more information on how we process your data, or to opt out, please read our privacy policy. Our policies and partners are subject to change so please check back regularly to stay up to date with our terms of use and processing.

Accept Terms Settings
x

Please Sign-In to Access this Report

To access other reports on the platform please sign in with your username and password, or register for a free account to get unlimited access and insight customized for you.

Report Quadient CCM 101

CCM 101: A Beginner’s Guide to Customer Communication Management Technology

Free Coursebook - your CCM journey begins here.  

We all know that companies compete today based on customer experience. Today’s customers want relevant, personalized communications that are available on-demand and accessible via the device of their choice. But in this discussion, we’re not talking about marketing communications that attract customers through social campaigns or digital ads. We’re talking about all the interactions that occur after that – quotes, customer onboarding, contracts, welcome kits, bills, statements, upsell/cross-sell communications, and so on. Download a complimentary copy of the guide today.

Report Snap Shot

Designed with newcomers to Customer Communication Management (CCM) in mind, this guide will help you understand (in simple terms):

  • What customer communications management (CCM) technology is
  • What CCM does that other business applications don't
  • Who CCM is for
  • Why CCM is a critical component of your enterprise tech stack
  • How CCM can empower your staff to deliver meaningful customer interactions across the entire customer journey

Related Content