We Value Your Privacy

We use technology such as cookies on our website, and through our partners, to personalize content and ads, provide social media features, and analyse our traffic. To find out more, read our privacy policy and Cookie Policy. Please also see our Terms and Conditions of Use. By accepting these terms you agree to your information being processed by Inbox Insight, its Partners or future partners, that you are over 18, and may receive relevant communications through this website, phone, email and digital marketing. For more information on how we process your data, or to opt out, please read our privacy policy. Our policies and partners are subject to change so please check back regularly to stay up to date with our terms of use and processing.

Accept Terms Settings
x

Please Sign-In to Access this Report

To access other reports on the platform please sign in with your username and password, or register for a free account to get unlimited access and insight customized for you.

Report Talkdesk - Talkdesk 2024 CX in Banking survey: An industry benchmark

Talkdesk 2024 CX in Banking survey: An industry benchmark

The impact and influence of AI-powered experiences

Talkdesk 2024 CX in Banking survey: An industry benchmark The Talkdesk 2024 CX in Banking Survey offers an in-depth analysis of the advancements banks and credit unions have made in improving customer experiences through AI and integrated communication channels. Download this report which explores the influence of AI-powered CX technology on banking customer service operations, highlighting the motivations, advantages, and challenges of implementing an omnichannel strategy that blends agent-led support with AI-driven self-service options.

Report Snap Shot

This report cover:

  • Customer experience landscape
  • How to resolve customer frustration
  • Barriers to AI adoption and digital transformation

Related Content