The IVR Playbook: Understanding IVR for Great Customer ExperienceEnsuring a quality customer experience through your IVR (Interactive Voice Response) can make or break a customer interaction.
With customers expecting a personalised, easy and effective route to the right agent, is it time for your company to make a change to your IVR?
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In this eBook, you'll discover:
- The three areas an organisation should review
- How to draw up your IVR strategy
- How IVR impacts productivity