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Webinar The Future of AI in Customer Service

The Future of AI in Customer Service

In this webinar, Peter Dorrington of Xmplify speaks with three internationally recognized experts in the field of Artificial Intelligence about what the future holds for AI and Customer Service. He is joined by Dr Fatmah Baothman, Founder and Board President, Artificial Intelligence Society of Saudi Arabia; Dr Bertie Müller, Senior Lecturer in Computer Science, Swansea University and Amanda Halpin, Senior Solution Lead for Digital AI, Genesys.

Watch Webinar

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The discussion covers:

  • The current state of AI in Customer Service
  • The importance of empathy in customer service and the role of AI
  • What the future holds for AI
  • What we should be thinking about today, ahead of an AI-enabled tomorrow.

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