The Executive Field Guide to Customer EngagementHow service can create a new path for sucess for everyone
A good customer service leader knows that customers rely on social media and mobile technology to stay hyper-connected. But it takes a great leader to know how to leverage that universal connection to create a more personalized experience — one that will help the company build lasting relationships with each customer along the way. In this executive guide, you'll discover how to deliver better service and consistent customer engagement in eight easy steps.
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- How to increase customer satisfaction with sales data
- How to boost productivity across you business with smart service data
- How to personalise your customer service with mobile apps and communities