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Report Natterbox Why Telephony Should Be Part of Your CX Strategy

Why Telephony Should Be Part of Your CX Strategy

How can businesses meet the increasing expectations and deliver exceptional customer experience?

In the age of the customer, more consumers have become accustomed to the instant gratification afforded to them by technology.

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Report Snap Shot

65% of consumers say they’re likely to switch if vendors don’t make the effort to personalise communications to their company.