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Ebook Revolutionising the Customer Experience

Revolutionising the Customer Experience

In this eBook we set out how AI is set to sit at the heart of the Customer Experience (CX), with organisations increasingly drawing on the power of AI data, virtual agents, chatbots and other digital channels to enable smarter, end-to-end experiences for both customers and employees.

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This report covers:

  • How AI and automation is impacting the customer journey
  • Maximising CX technology value
  • Unlocking the power of generative AI