How to craft a winning reputation management strategyThe ratings and reviews that are littered throughout forums and social media have real value, and review management is an integral part of creating and maintaining a great reputation.
Considering all of the different places that customers (and potential ones) can let their voices be heard about your company, it’s not an easy task. It’s an incredibly important one, though, because the reviews that people encounter are often the first thing they learn about your company. And as we all know, good first impressions are essential to creating positive relationships. So, how do you achieve this?
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According to a Bright Local survey, 94% of people said that a positive review would make them more likely to use a business.