Post purchase: Are the UK’s top retailers up to scratch?An analysis of the post-purchase experience of the UK’s top 200 online retailers following a turbulent 24 months for e-commerce
How has the post-purchase experience of the UK’s top retailers changed after the most turbulent 24 months in e-commerce history? Are the largest online retailers creating the experiences their customers expect? We looked at the post-purchase experience offered by the UK’s top 200 online retailers, such as & Other Stories, Bose and Zara.
Report Snap Shot
- The post-purchase performance of UK’s top 200 online retailers
- What the findings mean for this sector
- How UK retailers can improve post-purchase experience and increase customer loyalty
- parcelLab’s selected UK top performers