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Report parcelLab Post purchase: Are the UK’s top retailers up to scratch?

Post purchase: Are the UK’s top retailers up to scratch?

An analysis of the post-purchase experience of the UK’s top 200 online retailers following a turbulent 24 months for e-commerce

How has the post-purchase experience of the UK’s top retailers changed after the most turbulent 24 months in e-commerce history? Are the largest online retailers creating the experiences their customers expect? We looked at the post-purchase experience offered by the UK’s top 200 online retailers, such as & Other Stories, Bose and Zara.

Report Snap Shot

  • The post-purchase performance of UK’s top 200 online retailers
  • What the findings mean for this sector
  • How UK retailers can improve post-purchase experience and increase customer loyalty
  • parcelLab’s selected UK top performers

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