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Report WorkJam The Future of Retail 2020 and Beyond: Retail Apocalypse or Retail Opportunity?

The Future of Retail 2020 and Beyond: Retail Apocalypse or Retail Opportunity?

Is today's changing retail atmosphere the sign of deep decay within the industry, or are we simply seeing a few growing pains as the market adjusts to changing consumer behavior?

Unsurprisingly, the key to adapting successfully in today's shifting market is to understand what those shifts are, where they're headed, and how they change the overall retail landscape.

Report Snap Shot

"92% of consumers polled said they would stop purchasing from a company after three or fewer poor customer service experiences."

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