EX: The Secret to Unleashing Your CX AdvantageThe critical role of employee experience (EX) in driving exceptional customer experience (CX)
Customer experience (CX) transformation is a top business priority. And for good reason. In an omnichannel world, where consumers have endless options available to them at their fingertips. CX has quickly emerged as the single-most important brand differentiator. It even trumps price. Whether the approach is high-tech, high-touch, or falls somewhere in between, one thing is clear: the brands with the best CX will win.
Report Snap Shot
This report from Axonify will highlight:
• What exactly is CX?
• That critical “EX” factor
• Four ways to keep frontline employees engaged
• Meet your EX secret weapon
• CX stories from the frontline