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Webinar Forsta-CX-Predictions-for-2022

CX Predictions for 2022: In Conversation with guest Forrester

What do customers expect from brands and organisations in a post-pandemic environment?

Hear Forsta’s VP of CX Consulting Chris Brown, and guest speaker, Judy Weader, a Senior Analyst with Forrester, as they discuss this year’s top predictions for customer and employee experiences. This webinar will touch on ways that companies can identify and act on relevant insights to satisfy and improve customer and employee experiences.

Watch Webinar

Webinar Snap shot

  • Learn the key trends set to shape CX and EX this year
  • Discover how to bridge gaps in your program’s data for improved experiences
  • Explore how companies are addressing industry concerns such as privacy and accessibility