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Report Nuxeo Navigating the New Normal: The Rising Importance of Customer Experience

Navigating the New Normal: The Rising Importance of Customer Experience

How customer experience has become even more important for retailers and brands as they look to the future

With the retail sector facing some of its biggest challenges ever, new research shows how delivering exceptional digital customer experiences and personalization are integral to inspiring loyalty. Furthermore, the pandemic has had an enormous impact on the global retail sector, bringing with it a fresh new set of challenges. These challenges have forced retailers and brands to move even closer to an all-digital model, accelerating digital transformation projects.

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  • How to navigate the new normal
  • How to engage with consumers in more creative, sophisticated, and customized ways at different points along the customer journey
  • And so much more!

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