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Report Zendesk The Customer Experience Trends Report 2019

The Customer Experience Trends Report 2019

How to make sense of your data, to gain deeper insight into your consumers and steer your company toward competitive advantage.

Customer expectations are constantly evolving and, broadly speaking, they are increasingly less satisfied and more demanding when it comes to customer support interactions. To succeed in this environment companies must look for every opportunity to understand expectations and continuously exceed them. Most businesses have access to a huge amount of customer data at their fingertips, but the challenge is getting value from this data – understanding customer paint points, drop off rates, customer satisfaction and revenue potential.

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Your customers are comparing you to the best customer experience they’ve ever had—every time.