The 5 Habits of Highly Successful CX ProfessionalsHow to become an effective and successful CX practitioner, and understand how to identify success in a CX programme.
Customer experience is no longer a novelty – it’s one of the leading ways for your brand to seek differentiation and rise above the competition in term of both reputation and revenue. Yet, there is still a disconnect from what brands consider to be successful CX initiatives and what customers perceive as CX excellence. This eBook showcases the results of research, gathering views from over 700 CX practitioners from around the world to produce a clear picture of the current CX environment.
Report Snap Shot
- Assign key stakeholders ownership around how they can drive change through the programme.
- Identify moments that matter and the stakeholders whose perspective really counts (hint: not always the customer!)
- Communicate your vision across the organisation and find opportunities to celebrate successes