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Report Top 10 Ways to Take Advantage of AI and Deliver Great Customer Experiences

Top 10 Ways to Take Advantage of AI and Deliver Great Customer Experiences

Bots, automation and machine learning are a major boon for businesses—automating repetitive tasks and giving customers 24/7 access to information at a time that’s best for them.

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Blending AI with human agents allows enterprises to achieve the strength of both. Enterprises that have blended AI with human agents report that their customer service efforts are more effective at improving both customer satisfaction (61%) and agent satisfaction (69%).