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Report ServiceNow Driving success in field service with AI innovation

Driving success in field service with AI innovation

Explore how generative AI can accelerate your field service strategy

Artificial intelligence (AI) is revolutionizing how we live, work, and interact. And with customer expectations on the rise, field service organizations are especially ripe for AI-fueled innovation. At its core, field service is a people-centered function. Field service teams face an influx of challenges daily, pivoting between updating job statuses, managing schedules, and accessing the information they need to complete a job. Using AI to automate these tasks isn’t about removing people from the equation—it’s about empowering them to do more meaningful work.

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See how to build capabilities around AI in field service using SN platform and discover how to make field service more efficient with specific use cases that highlight Service Now and the customers as the Hero of AI.