Optimizing Customer Experience and Engagement with Cloud-Based Platforms

According to IDC research, 42% of today’s global enterprises expect to dedicate their worldwide contact center technology spending on cloud-based contact centers. Evolving customer expectations, increased reliance on self-service, and the disruptive nature of the recent global pandemic continues to push organizations to rethink their contact center operations and how they service customers. In this IDC InfoBrief, we’ll examine: The role of cloud-based platforms in delivering unified customer experiences (CX), How you can streamline your operations and reduce total costs of ownership and how to choose the right customer experience partner