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Report eGain Customer Service Mistakes Companies Should Avoid Making in 2021

Customer Service Mistakes Companies Should Avoid Making in 2021

Customer Service is Back to the Forefront in 2021

As the pandemic rolls back in its impact on businesses, leaders must make big decisions on how to maintain and improve the service they provide their customers. There are many critical mistakes a company might make, and these can impact greatly on the impression consumers have of their business. Companies must maintain an effective customer service system online as well as in person. To learn more about how to adapt to this new business climate, please read here.

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2020 was a tumultuous year but it did bring customer service back to the forefront of the business planning agenda for 2021. As you plan and prioritize your initiatives, it is important to avoid mistakes. Here are some common but critical ones.