Customer Service Performance ChecklistUse this handy checklist to see if your customer service is running smoothly...
We all know that for a company to succeed it must focus on the needs of its customers. Great customer service can help attract and retain business, boost reputation and improve company turnover. On the other hand, a bad customer experience due to poor service will frustrate consumers, lead to poor word-of-mouth advertising and damage your reputation - and your bottom line.
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Have you fallen into some bad CX habits or are missing out on new opportunities for service?