Considerations for Consolidating Call Center TechnologyYour call center tech stack is a mess, and it’s hard to figure out where you even start to unravel it all.
Learn the basics of consolidating technology, where to begin and what to consider as you develop your plan to streamline your infrastructure and tech.
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There are many things to consider including:
- Infrastructure, both aging and new
- Existing tech and limitations
- IT support Users, training and business needs