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Report Salesforce 6 Steps to Transformative Customer Service

6 Steps to Transformative Customer Service

Incorporating social media into your customer service strategy.

When a consumer mentions your brand on Facebook, Twitter or Instagram, they don’t just hope for a response – they expect one. And with this in mind, social media is fast becoming the main stage to deliver real time engagement and secure customer loyalty. With customers already on social throughout the day, it’s essential your brand incorporates this new channel into your customer service strategy.

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Download this guide to learn:

  • 6 simple steps to transform your customer service with social media
  • Best practices for a social media strategy
  • Social listening and how to use it
  • The social KPI’s to track

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