Industry 4.0 Calling...How emerging technologies are changing customer service and sales
‘Industry 4.0’ is a term coined to signify the 4th industrial revolution as the emergence of new technologies in automation and artificial intelligence begin to be able to replicate human-level thought. With many companies already jumping onboard with automated chatbots, artificial intelligence, blockchain technology, augmented reality and virtual reality, few may have stepped back to consider the benefits and potential drawbacks of this technological implementation.
Report Snap Shot
- How the emergence of Industry 4.0 is changing the landscape of customer experience
- How the most successful businesses can implement this technology to drive success