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Report KPMG Global Analysis: How to Lead the Way in Customer Experience Excellence

Global Analysis: How to Lead the Way in Customer Experience Excellence

New technology is driving consumer expectations to new heights. Businesses that understand the value of customer experience (CX) excellence stand to capture significant revenue from this trend.

Read this report to find out what’s really going on inside the mind of the customer, how first-movers are using new technologies to transform customer experience, what the six pillars of customer experience are and how to master them and why internal and external connectedness is an essential component of CX excellence.

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The fast-growth businesses of tomorrow will be led by today’s customer champions, armed with the deep insights needed to thrive in a changing future.

- Adrian Clamp, Customer Lead, KPMG in the UK

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