Forrester TEI of ServiceNow Customer Service Management
To deliver effortless, end-to-end customer experience every time, all parts of your organization need to work together, across the front, middle, and back office. See how this was achieved—while increasing contact center efficiency by up to 20% and achieving a 170% ROI – by reading the commissioned Forrester Consulting Total Economic Impact™ Study on ServiceNow Customer Service Management.
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ServiceNow Customer Service Management offers a modern, scalable platform with the capabilities to enhance efficiency to drive metrics at the center of service businesses. From deflection to first contact resolution, to improved routing and optimizing contact channels, to knowledge repositories that support service informed by experience, the solution has the power to lift both employee and customer satisfaction and help companies retain business and realize new opportunities.