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Ebook Engaging Digital Communities in the Age of CX

Engaging Digital Communities in the Age of CX

How brands and community managers can elevate marketing and care experiences with empathy.

Our need for efficient and convenient experiences is challenging community managers to find ways not just to keep up with these expectations, but to exceed them, too. What makes for effective community management and engagement in the age of CX? What can help your team meet your community’s growing expectations for experiences that are empathetic to their needs?

Report Snap Shot

31% of US consumers expect a response to their social media questions within 24 hours.

Define and close your CX gap

32% of customers abandon brands they love after one bad experience - make yours count.