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Ebook How to Deliver Customer Experience in the 2020s

How to Deliver Customer Experience in the 2020s

A strategic approach to CX in the contact center.

Customer expectations have been steadily rising for years, while tolerance for experiences that fail to meet these expectations has been heading in the opposite trajectory.

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This eBook covers:

  • Digitalization of customer service
  • The importance of omnidigital
  • AI-powered support
  • Reskilling agents
  • Keeping agents engaged
  • Differentiation through service experience

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