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Report The Three Customer Service Megatrends In 2021:  Post-Pandemic Customer Service Excellence

The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence

Vision: The Contact Centers For Customer Service Playbook

The COVID-19 pandemic has elevated the importance of customer service to nurture customers, retain and increase their loyalty and grow revenue. Customer service leaders are also accelerating modernization strategies that were already underway within their enterprises — the value of which will extend far beyond the current circumstances.

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This report reveals the top three customer service trends that customer service leaders must pay attention to in 2021.

Key takeaways:

  • Digital Channels And AI Fuel Customer Service Transformation
  • Modern Agent Desktops Enable Trusted Relationships
  • Customer Service Organizations Must Rethink The Importance Of Resilience