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Report Thomson Reuters - Customer Service & Experience West 2024

Customer Service & Experience West 2024

Reinvent CX for the AI Era

Interviews with six customer service and experience leaders from major brands reveal the challenges faced by service teams in an AI-driven world. These leaders offer insights into strategies and practices to overcome critical challenges in service and experience, providing a unique benchmark for industry leaders.

Report Snap Shot

  • Proving CX investments pay off
  • Acting on customer data
  • Upskilling for AI-driven future
  • Balancing automation and human touch