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Ebook Definitive Guide to Customer Service Automation

Definitive Guide to Customer Service Automation

Contact center automation can do amazing things, improving outcomes for customers, business leaders, and agents alike. And these days, embracing automation is the only way to stay competitive.

So how can you strike a balance between these seemingly conflicting objectives? How can automation best be used to help brands achieve their key customer service goals?

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46% of US consumers say they will abandon a brand if employees are not knowledgeable. - 2018 PwC report

Emplifi Summit '21: The Infinite Experience

The CX event of the year, now on-demand