Definitive Guide to Customer Service AutomationContact center automation can do amazing things, improving outcomes for customers, business leaders, and agents alike. And these days, embracing automation is the only way to stay competitive.
So how can you strike a balance between these seemingly conflicting objectives? How can automation best be used to help brands achieve their key customer service goals?
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46% of US consumers say they will abandon a brand if employees are not knowledgeable. - 2018 PwC report