We Value Your Privacy

We use technology such as cookies on our website, and through our partners, to personalize content and ads, provide social media features, and analyse our traffic. To find out more, read our privacy policy and Cookie Policy. Please also see our Terms and Conditions of Use. By accepting these terms you agree to your information being processed by Inbox Insight, its Partners or future partners, that you are over 18, and may receive relevant communications through this website, phone, email and digital marketing. For more information on how we process your data, or to opt out, please read our privacy policy. Our policies and partners are subject to change so please check back regularly to stay up to date with our terms of use and processing.

Accept Terms Settings
x

Please Sign-In to Access this Report

To access other reports on the platform please sign in with your username and password, or register for a free account to get unlimited access and insight customized for you.

Report SAS

Customer experience–now and into the future

Research reveals 5 key themes driving customer experience..

SAS partnered with Futurum Research to survey more than 4,000 consumers, executives, marketers and technology professionals to understand what defines customer experience today and how it’s evolving through the year 2030. The research revealed five key themes driving the evolution of customer experience now and into the future – along with some surprising gaps between brand and consumer views about technology and its uses, data privacy, what drives loyalty and more.

Report Snap Shot

Learn the five themes we uncovered, why they matter and how they’ll affect your brand.

Related Content