The UK Customer Experience Decision-Makers’ Guide 2022-23Offer effortless customer experiences while driving operational efficienciesOffer effortless customer experiences while driving operational efficiencies
Showcasing why you should meet your customers on their terms to create the experiences they are looking for. A truly customer centric service approach that enhances customer engagement and boosts lifetime value, helping you to maximise the ROI of your CX programme. Offer effortless customer experiences while driving operational efficiencies for your business. Read this comprehensive annual report studying the CX strategy, performance, operations and technology aspects of UK organisations.
Report Snap Shot
"Taking a random sample of the industry, a detailed structured questionnaire was answered by 218 senior CX and customer contact professionals between April and June 2022. Analysis of the results was carried out in July and August 2022."