Customer Experience Management: 5 Competencies for CX SuccessIt delivers better business results.
In fact, according to a study by Forrester, public companies classified as “Customer Experience (CX) Leaders” outperformed “CX Laggards” by nearly 400% over an 8 year period.
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Download this guide and learn more about the five core competencies for CX Success:
- Culture and Leadership
- Customer Experience Management System
- Customer Intelligence
- Connected Employees
- Continuous Innovation