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Report Qualtrics Customer Experience Management: 5 Competencies for CX Success

Customer Experience Management: 5 Competencies for CX Success

It delivers better business results.

In fact, according to a study by Forrester, public companies classified as “Customer Experience (CX) Leaders” outperformed “CX Laggards” by nearly 400% over an 8 year period.

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Download this guide and learn more about the five core competencies for CX Success:

  1. Culture and Leadership
  2. Customer Experience Management System
  3. Customer Intelligence
  4. Connected Employees
  5. Continuous Innovation

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