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Report braze-customer-engagement-review

2021 Global Customer Engagement Review

Top trends in customer engagement

Building direct relationships with customers has never been more important. In 2021, we know this can drastically improve customer lifetime value and lower customer acquisition costs, resulting in long-term, capital-efficient business growth. The annual Global Customer Engagement Review from Braze can be used as a tool for businesses to evaluate and elevate their own relationship-building efforts.

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Which customer engagement practices can really impact success?