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Contact Center Disaster Recovery and Business Continuity
Communication is often considered the lifeblood of business.However, many business functions can continue without phones. This is not the case with a contact center. If a disaster takes down the calling capabilities and other communication channels used by agents, the contact center grinds to a halt. The damage this downtime can cause to the brand reputation, customer loyalty, and top-line revenue can be dramatic.
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This whitepaper outlines the top five ways a cloud contact center ensures disaster recovery and business continuity:
- The cloud assures uninterrupted operation with location-independent and device-independent technology.
- The cloud automates continuity of operations.
- The cloud saves the cost of the redundant premises-based systems.
- The cloud can cost-effectively back up premises-based contact center infrastructure.
- The cloud saves costs.
Integrated communication = seamless collaboration
Power connections today that transform your business tomorrow.
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