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Report 8x8 SMB Buyer’s Guide to Cloud-Based Contact Centres

SMB Buyer’s Guide to Cloud-Based Contact Centres

This guide explores the benefits of cloud-base contact centres and how they can be used to improve customer service, close more sales, gain productivity and cut costs

We live in an era of digital innovation, cloud technology, and artificial intelligence, and increasing businesses are shifting their data storage to the cloud to benefit from increased productivity, better data protection and lower costs. So, it doesn’t make sense that a large part of the call centre industry is still maintaining their critical customer data using traditional on-premise solutions.

Report Snap Shot

  • The range of features available in cloud-based contact centres
  • How cloud contact centres help SMBs succeed
  • How to choose the right contact centre for your company