We Value Your Privacy

We use technology such as cookies on our website, and through our partners, to personalize content and ads, provide social media features, and analyse our traffic. To find out more, read our privacy policy and Cookie Policy. Please also see our Terms and Conditions of Use. By accepting these terms you agree to your information being processed by Inbox Insight, its Partners or future partners, that you are over 18, and may receive relevant communications through this website, phone, email and digital marketing. For more information on how we process your data, or to opt out, please read our privacy policy. Our policies and partners are subject to change so please check back regularly to stay up to date with our terms of use and processing.

Accept Terms Settings
x

Please Sign-In to Access this Report

To access other reports on the platform please sign in with your username and password, or register for a free account to get unlimited access and insight customized for you.

  • Home
  • IT
  • Telecoms
  • Valvoline Drives Away with an Outstanding ROI Using NICE inContact CXone
Case Study Valvoline Drives Away with an Outstanding ROI Using NICE inContact CXone

Valvoline Drives Away with an Outstanding ROI Using NICE inContact CXone

Valvoline recognized that its customer experience, especially for those who called into its local service centers, was inconsistent at best. So working with NICE inContact and its CXone solutions, the company incorporated self-service options into the CXone IVR, to answer common questions and offload tens of thousands of live-agent interactions. It also embarked on a major customer acquisiton program that not only drove substantial business into its service centers but generated an ROI of 3.5-5 on every dollar spent!

Report Snap Shot

“By using CXone to implement a new market acquisition program, we’ve seen a drastic and measurable shift in customer growth and retention.” – Joseph Patrick, System Administrator for the Valvoline Support Center

Related Content