Taking Customer Service at Moneypenny to the Next LevelJabra Engage 50 and Twilio Flex: Moving to a digital contact center
Moneypenny wanted to move from desk phones to softphones using Twilio Flex, an open, cloud-based contact center platform. This would enable integration with other intelligent solutions and be easier and faster to scale.
Report Snap Shot
“We strive to deliver the best customer experience, through crystal clear voice con-versations at every interaction, so choosing the best headset was vital.” - Alyce Green, Product Owner at Moneypenny