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Report Genesys Not all Cloud Contact Centre Platforms are Created Equal

Not all Cloud Contact Centre Platforms are Created Equal

What does a next-generation cloud platform look like, and is it right for your business?

There are significant differences between hosting a legacy application in the cloud, hosting a multi-tier application in the cloud and running a system that can take full advantage of cloud scaling and resiliency. In this eBook, you'll discover the difference between true Cloud 2.0 application and traditional software, and how next-generation platforms are built to exceed those of previous generations.

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Ask just about anyone and they’ll say they’re “in the cloud.” But, as most technology leaders know, not all clouds are created equal. 

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