Connecting with the Next Gen CustomerContact centres were once considered a voice-only sales and service centre for resolving customer issues.
However, the past decade has seen contact centres evolve, a considerable focus now on the customer experience. What steps should your organisation be implementing to ensure you deliver a truly engaging customer experience? How can you transform and develop your contact centre into an engagement centre?
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This eBook provides the top 5 ways you can evolve your contact centre and transform your customer experience.