We Value Your Privacy

We use technology such as cookies on our website, and through our partners, to personalize content and ads, provide social media features, and analyse our traffic. To find out more, read our privacy policy and Cookie Policy. Please also see our Terms and Conditions of Use. By accepting these terms you agree to your information being processed by Inbox Insight, its Partners or future partners, that you are over 18, and may receive relevant communications through this website, phone, email and digital marketing. For more information on how we process your data, or to opt out, please read our privacy policy. Our policies and partners are subject to change so please check back regularly to stay up to date with our terms of use and processing.

Accept Terms Settings
x

Please Sign-In to Access this Report

To access other reports on the platform please sign in with your username and password, or register for a free account to get unlimited access and insight customized for you.

  • Home
  • IT
  • Telecoms
  • BAYADA Home Health Care Streamlines Contact Center Workflows with CXone
Case Study BAYADA Home Health Streamlines Contact Center Workflows with CXone

BAYADA Home Health Care Streamlines Contact Center Workflows with CXone While Undergoing Tremendous Growth

The Rx BAYADA needed: CXone

Providing sub-standard experience just isn’t an option for BAYADA Home Health Care’s contact center as it struggled to keep up with exploding growth in contact volume: Its agents are the the first contact for patients, families and providers, determine what services are needed and initiate care. By moving to NICE inContact and CXone, BAYADA has managed to improved efficiency, productivity and CX—all while realizing substantial contact center cost savings.

Report Snap Shot

“Our fast growth would be impossible to handle without CXone. It is the backbone of everything we do, and it has been integral to our success” – Martin Jones, Director of Contact Center Operations BAYADA Home Health Care.

Ready to transform your customer experience?

Turn every interaction into a lasting, meaningful connection

VISIT THE HUB ifp.ClickDetails"

Related Content