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Case Study BAYADA Home Health Streamlines Contact Center Workflows with CXone

BAYADA Home Health Care Streamlines Contact Center Workflows with CXone While Undergoing Tremendous Growth

The Rx BAYADA needed: CXone

Providing sub-standard experience just isn’t an option for BAYADA Home Health Care’s contact center as it struggled to keep up with exploding growth in contact volume: Its agents are the the first contact for patients, families and providers, determine what services are needed and initiate care. By moving to NICE inContact and CXone, BAYADA has managed to improved efficiency, productivity and CX—all while realizing substantial contact center cost savings.

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Report Snap Shot

“Our fast growth would be impossible to handle without CXone. It is the backbone of everything we do, and it has been integral to our success” – Martin Jones, Director of Contact Center Operations BAYADA Home Health Care.

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