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Category Hub

Cloud-Based Communications and Customer Engagement

Sponsored By RingCentral Learn More

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud enterprise unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.

https://www.ringcentral.com/
FEATURED

Why You Should Integrate Your Business Apps with UCaaS

The Power of Connection

With cloud-based technologies, a business can unify its entire work ecosystem, easing the strain on the IT department and all end users.

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MVP/PBX to Cloud

Ring Central Checklist: How good is your communications system?

How Good is Your Communications System?

Today’s work takes place in the office, at home, and everywhere in between. And with new hybrid models of work, your communications system plays a key role in keeping your teams connected and your customers happy. So what capabilities apply to your current communications system?

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This checklist can help you assess your capabilities in the following areas:

  • Employee experience 
  • Integrated technology
  • A unified platform 

While Teams includes several collaboration essentials, telephony isn’t one of them. This presents some critical issues.

Evaluating Enterprise Telephony for Teams

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RingCentral Cloud PBX for Microsoft Teams: The best of both worlds

Enhancing Teams with Enterprise-Grade Telephony

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RingCentral Research

The Future of State and Local Communications and Collaboration Strategies

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CC/CX

The Innovator’s Guide to the Digital-first Contact Center

The Innovator’s Guide to the Digital-first Contact Center

While 1st Gen channels are “alive and well”, with chat currently having the highest growth rate of all contact center channels, customers today are rapidly moving beyond those first-generation channels.
3 Ways to Use Digital Communication Channels for Collections

3 Ways to Use Digital Communication Channels for Collections

Leveraging an omnichannel contact center with advanced analytics is a huge step toward digital transformation and the sort of operational efficiency that gives mortgage servicers a competitive edge, especially in the area of collections.
The New Digital Landscape: Your Guide to Next-Gen CX Connections

The New Digital Landscape: Your Guide to Next-Gen CX Connections

It's more than just email and chat. Your customers have already moved beyond First Generation digital (Email, Chat) on to Next Generation digital (Social, Messaging, Mobile Apps).
RingCentral

Next-Gen Cloud Contact Center For Dummies

Although many services have become “touchless” in our post-pandemic world, touchless does not mean “contactless.” Instead, consumers expect outstanding on-demand service from the organizations they do business with.

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From compelling use cases to a handy glossary of terms, this eBook unpacks everything you need to modernize your contact center so you can most effectively:

  • Minimize hold times—and maximize first-contact resolution
  • Empower your agents—with pop-up data and one-click SME access
  • Ensure personalized customer service across channels—from anywhere

Unified Communications

It's Time to Move Your On-Premises PBX to the Cloud

Now that businesses are returning to work, the question becomes: what role will the cloud play in the future of work?

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