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Cloud-Based Communications and Customer Engagement

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RingCentral, Inc. (NYSE: RNG) is a global provider of cloud enterprise unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.

https://www.ringcentral.com/
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Why You Should Integrate Your Business Apps with UCaaS

The Power of Connection

With cloud-based technologies, a business can unify its entire work ecosystem, easing the strain on the IT department and all end users.

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Ring Central Checklist: How good is your communications system?

How Good is Your Communications System?

Today’s work takes place in the office, at home, and everywhere in between. And with new hybrid models of work, your communications system plays a key role in keeping your teams connected and your customers happy. So what capabilities apply to your current communications system?

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This checklist can help you assess your capabilities in the following areas:

  • Employee experience 
  • Integrated technology
  • A unified platform 

While Teams includes several collaboration essentials, telephony isn’t one of them. This presents some critical issues.

Evaluating Enterprise Telephony for Teams

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RingCentral Cloud PBX for Microsoft Teams: The best of both worlds

Enhancing Teams with Enterprise-Grade Telephony

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RingCentral Research

The Future of State and Local Communications and Collaboration Strategies

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RingCentral

Next-Gen Cloud Contact Center For Dummies

Although many services have become “touchless” in our post-pandemic world, touchless does not mean “contactless.” Instead, consumers expect outstanding on-demand service from the organizations they do business with.

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From compelling use cases to a handy glossary of terms, this eBook unpacks everything you need to modernize your contact center so you can most effectively:

  • Minimize hold times—and maximize first-contact resolution
  • Empower your agents—with pop-up data and one-click SME access
  • Ensure personalized customer service across channels—from anywhere

It's Time to Move Your On-Premises PBX to the Cloud

Now that businesses are returning to work, the question becomes: what role will the cloud play in the future of work?

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