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Ebook Proactive vs. Reactive Contact Centers

Proactive vs. Reactive: How Savvy Use of Analytics Helps Contact Centers Navigate and Adapt to Uncertainty

How can your contact center become more adaptive and 'future-ready'? This eBook has all the latest guidance to help you manage potential risk factors and future impact events with a strategic approach.

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Report Snap Shot

The disruptions and uncertainty caused by the COVID-19 pandemic have impacted virtually all businesses within all industries, of all sizes, and all around the world. The impact varies across businesses depending on their unique dynamics; however, many firms were caught unprepared by the pandemic’s economic fallout and have struggled to adapt. Unfortunately, COVID-19 is hardly the only disruption firms have faced (or will face) during their existence.