When the world's leading companies want to improve their business performance, increase their operational efficiency, prevent financial crime, ensure they're fully compliant or enhance their safety and security, they talk to NICE.
The NICE inContact Customer Experience (CX) Transformation Benchmark is fielded in the US, Canada, UK, Australia with two surveys, one among consumers and one among contact centre decision makers.
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LEARN MOREMartin Jones, BAYADA Director of Contact Center Operations
LEARN MOREThis document provides a comprehensive overview of how remote work impacts employee productivity along with financial and customer experience performance results.
Read ReportAberdeen’s 2020 Contact Center survey conducted in June 2020 (well after the initial stages of COVID) shows that remote work adoption has reached 51% — indicating an almost triple the increase within just one year.
Cloud contact center software - move your business forward with NICE.
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