We Value Your Privacy

We use technology such as cookies on our website, and through our partners, to personalize content and ads, provide social media features, and analyse our traffic. To find out more, read our privacy policy and Cookie Policy. Please also see our Terms and Conditions of Use. By accepting these terms you agree to your information being processed by Inbox Insight, its Partners or future partners, that you are over 18, and may receive relevant communications through this website, phone, email and digital marketing. For more information on how we process your data, or to opt out, please read our privacy policy. Our policies and partners are subject to change so please check back regularly to stay up to date with our terms of use and processing.

Accept Terms Settings
Category Hub

Cloud Contact Center

Sponsored By NICE Learn More

When the world's leading companies want to improve their business performance, increase their operational efficiency, prevent financial crime, ensure they're fully compliant or enhance their safety and security, they talk to NICE.​

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations.

https://www.niceincontact.com/
FEATURED

The Inner Circle Guide to Cloud-Based Contact Center Solutions

TRANSFORM CUSTOMER EXPERIENCE

Win over your customers in any channel, any time, with the contact center solution that works for you.

LEARN MORE

Customer Service

2020 Customer Experience Transformation Benchmark

2020 Customer Experience Transformation Benchmark

The NICE inContact Customer Experience (CX) Transformation Benchmark is fielded in the US, Canada, UK, Australia with two surveys, one among consumers and one among contact centre decision makers.

Read Report

Report Snap Shot

This report includes:

  • Global and region-specific findings from the 2020 business wave of the research
  • Trends for 2020 vs 2019
  • Channels that businesses offer along with their own assessment of the quality of the service they provide, across both agent-assisted and self-service channels
The Secret to Happy Customers in the Digital Space

The Secret to Happy Customers in the Digital Space

In order to delight your customers, it’s important to deliver a fast service – with fast communication. Although it could be said that the best sort of interaction is one that doesn’t need to happen at all, the second is one that is utterly seamless.
Your Step-by-Step Guide to an Omnichannel Contact Center

Your Step-by-Step Guide to an Omnichannel Contact Center

Telephone customer service is declining, and consumer needs are diversifying with different modes of communication. An omnichannel contact center is the only way to maintain customer relationships and grow your brand.
5 Tactics to Keep Your Contact Center Agile

5 Tactics to Keep Your Contact Center Agile

For businesses wanting to excel in customer care, optimize agent efficiency and increase employee empowerment, agility is key. The traditional contact center simply doesn’t cater for today’s omnichannel experience.

The chatbot revolution is here

Discover the key to your brand’s success and future growth.

LEARN MORE

Omnichannel Communications

"In our old system, our abandon rate was about 20%. Today, It’s 2.5% - an 87% percent reduction".

Martin Jones, BAYADA Director of Contact Center Operations

LEARN MORE

Engage customers in Smart Digital Conversations with digital-first omnichannel experiences

Your Guide to the Omnichannel Contact Center

LEARN MORE

Deliver a seamless customer experience

Everything about omnichannel communication.

LEARN MORE

Cost Management

Remote Work: A Comprehensive Guide on the 'What?', 'Why?' & 'How?'

Remote Work: A Comprehensive Guide on the 'What?', 'Why?' & 'How?'

This document provides a comprehensive overview of how remote work impacts employee productivity along with financial and customer experience performance results.

Read Report

Report Snap Shot

Aberdeen’s 2020 Contact Center survey conducted in June 2020 (well after the initial stages of COVID) shows that remote work adoption has reached 51% — indicating an almost triple the increase within just one year.

Put the experience first. Build a relationship to last.

Cloud contact center software - move your business forward with NICE.

LEARN MORE