When the world's leading companies want to improve their business performance, increase their operational efficiency, prevent financial crime, ensure they're fully compliant or enhance their safety and security, they talk to NICE.
Cloud Contact Center
NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations.
https://www.niceincontact.com/Customer Service
2020 Customer Experience Transformation Benchmark
The NICE inContact Customer Experience (CX) Transformation Benchmark is fielded in the US, Canada, UK, Australia with two surveys, one among consumers and one among contact centre decision makers.
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This report includes:
- Global and region-specific findings from the 2020 business wave of the research
- Trends for 2020 vs 2019
- Channels that businesses offer along with their own assessment of the quality of the service they provide, across both agent-assisted and self-service channels
The chatbot revolution is here
Discover the key to your brand’s success and future growth.
LEARN MOREOmnichannel Communications
"In our old system, our abandon rate was about 20%. Today, It’s 2.5% - an 87% percent reduction".
Martin Jones, BAYADA Director of Contact Center Operations
LEARN MOREEngage customers in Smart Digital Conversations with digital-first omnichannel experiences
LEARN MORECost Management
Remote Work: A Comprehensive Guide on the 'What?', 'Why?' & 'How?'
This document provides a comprehensive overview of how remote work impacts employee productivity along with financial and customer experience performance results.
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Aberdeen’s 2020 Contact Center survey conducted in June 2020 (well after the initial stages of COVID) shows that remote work adoption has reached 51% — indicating an almost triple the increase within just one year.
Put the experience first. Build a relationship to last.
Cloud contact center software - move your business forward with NICE.
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