The New Engagement ConversationChatbots have taken over the internet. A recent survey suggests that by 2020, 80% of brands will use chatbots and artificial intelligence technology for customer interactions.
HR, in particular, is under pressure to implement this technology and provide consumer-grade experiences. But this has thrown up a number of questions about what AI or chatbots can do and how they may benefit the organisation.
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“Employee engagement is no longer a surveying exercise; it is a real-time conversation that empowers every employee to own and impact engagement.”
- Natalie Blaumgartner, Chief Workforce Scientist, Achievers